Frequently Asked Questions (FAQ)

 

1) When will I be charged?

You will be charged at the time of purchase when your order is placed. The charge will appear on your credit card or payment method shortly after you complete your order.

2) How soon will my item ship?

We typically process and ship orders within 1-3 business days after your order is placed. However, shipping times may vary based on the product and the vendor. You will receive an email notification once your order has shipped, and it may take 7-21 business days to reach you, depending on your location and the shipping method.

3) Will I receive a tracking number?

Yes, once your order has shipped, you will receive an email with a tracking number so you can monitor the progress of your shipment. You can use the tracking number to check the status of your delivery directly with the carrier.

4) How do I get updates?

You will receive updates via email at each stage of your order, including when your order is processed, shipped, and when your return (if applicable) is received. For any issues or inquiries, feel free to contact our customer support team at clearsightscopes.com.

5) What happens if my item arrives damaged?

If your item arrives damaged, please contact us immediately at clearsightscopes.com. We will assist you with a replacement or refund, depending on the circumstances and the vendor policy. We may ask for photos of the damage and the packaging for verification.

6) What happens if I don’t like it?

If you don’t like the product, you can return it within the specified return window (usually 10-30 days, depending on the vendor). The item must be unused and in its original packaging. Please contact our customer support team to initiate a return, and we will guide you through the process. You may be eligible for a refund (minus restocking fees, if applicable) once the item is returned and inspected.